nvdaily.com link to home page

Traffic | Weather | Mobile Edition
      Subscribe | Special Sections

Local News arrow Breaking News

| 0 | 16 Comments

*Shentel: Internet service has been restored

By Amber Marra -- amarra@nvdaily.com

Nearly 33 hours after a Wednesday-morning outage, thousands of Internet users in Shenandoah County had their service restored early Thursday evening, according to David Ferguson, vice president of customer service at Shentel.

The outage began about about 9:40 a.m. Wednesday and continued through Thursday due to a power surge that damaged not only Shentel's online equipment, but also its back-up system, Ferguson said.

Normally, the equipment needed to restore service takes about four hours to arrive from the vendor Shentel uses in Boston, but Ferguson said that flight delays stemming from the harsh winter weather in the northeast have caused significant delays.

Replacement equipment arrived at 10:30 a.m. Thursday and Shentel restored service early Thursday evening, according to Ferguson.

"We do apologize for any inconvenience this has caused our businesses and our customers," he said earlier in the day. "We take this outage very seriously."

For further developments, visit nvdaily.com or read the print edition of The Northern Virginia Daily.

Keep up to date on local news

Sign up here to receive Northern Virginia Daily news delivered to your email box each morning and when breaking news occurs.


Comments that are posted represent the opinion of the commenter and not the Northern Virginia Daily/nvdaily.com. View our comments/submisssions policy. Report abuse by clicking the X next to the comment.

Local News Sections

Affordable Care Act Agency on Aging Agriculture Alex Bridges Apple Blossom Festival Automotive Aviation Basye Berryville Boyce Brad Fauber Breaking News Business Charities Cigarette Trafficking Civil War Clarke County Colleges Corrections & Clarifications Courthouse Notes: Permits, Transactions Courts & Legal News Crime & Public Safety Economy and Jobs Edinburg Education Edward N. Bell Election 2012 Election 2013 Entertainment Environment Fairs & Festivals Fire & Rescue Fishers Hill Fort Valley Frederick County Front Royal George Washington National Forest Guest Column Hard Times Health History Holidays Homes In The Spotlight Jeff Nations Joe Beck Josette Keelor Katie Demeria Kim Walter Ledger Livestock Local Markets Maurertown Media Middletown Military & Veterans Moms Mount Jackson New Market Page County Pet of the Week Pets & Animals Politics Progress 2013 Progress 2014 Quicksburg Recreation Religion Rockingham County RSW Jail Ryan Cornell School News Shenandoah County Shenandoah Farms Volunteer Fire Department Star Tannery State Stephens City Steven A. Boyce Strasburg Tommy Keeler Jr. Toms Brook Tourism Traffic & Transportation Utilities Valley 911 Warren County Weather West Virginia Winchester Woodstock Year in Review

News | Sports | Business | Lifestyle | Obituaries | Opinion | Multimedia| Entertainment | Classifieds
Contact Us | NIE | Place a Classified | Privacy Policy | Comments/Submissions Policy | Subscribe

Copyright © The Northern Virginia Daily | nvdaily.com | 152 N. Holliday St., Strasburg, Va. 22657 | (800) 296-5137

2014 Virginia Press Association Grand Sweepstakes Winner
The Best Small Daily Newspaper in Virginia!

nvdaily.com | seeshenandoah.com