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Posted March 15, 2013 | comments Leave a comment

VOIP company looking to expand

By Sally Voth

Technology is at the heart of what Dr. Ejaz Khan does, whether he's helping a cardiac patient or a business client.

Khan is a cardiac electrophysiologist, as well as the founder of Vibe VOIP (Voice Over Internet Protocol), located at 1870 Amherst St., Suite 1C, Winchester.

Voice data is carried through an Internet connection in VOIP, according to Vibe's website, www.VibeVOIP.com

"In the human heart, I deal with the electrical system," he said. "We use a lot of technology."

Khan said he grew up using technology, and wants people to realize technology -- particularly voice technology -- has grown up, too.

That is a point also stressed by Vibe business developer Hans Pedersen.

"This technology is not perfect, but nothing is perfect," he said. "But, the technology has come a long, long ways. And, it gets better every day."

Both Khan and Pedersen said their business is targeted to both home and business users. In addition to offering a paperless fax service, Vibe provides more than 20 telephone features, including voice mail to email, voice mail to text alert, call forwarding, after-hours greeting and "click" to call.

Khan said they are marketing mostly to small businesses, "but even individuals, say, a plumber. He cannot be in his office 24/7."

But, with the VOIP service, the call can go right to his cell phone.

"He may be away from his office, but at least [the] caller will think he's calling the office," Khan said.

According to the website, the service can promote a more professional image by using the cloud system.

Such features include a "virtual assistant," which has a customized greeting and directory, giving a large corporation image to a small business; having a "click to call" or "call now" button on the business's website, providing instant connectivity; the ability to transfer a call to any phone number in the world; forwarding calls to an alternate number if there is a power outage; and picking a local number that can then be forwarded to any designated extension.

This technology allows companies to get started without investing tens of thousands of dollars in a more traditional telephone system, Pedersen said.

And, the technology isn't proprietary, "so, if they want to expand from five phones to a thousand phones, they can go and buy whatever new open-source phones are out there," he said.

"This allows you to have some options and not restrict you to costly expansions that most of these more traditional hardware-based companies [would charge]," Pedersen said.

"With open source, it's more of a free market that allows people to get the best value for every dollar they spend," he said. "The cost savings can be reflected in [a] small business, but it can be magnified in a large business."

Pedersen said some people are unaware of how good VOIP technology has become, while others simply don't know it exists. Another positive is that technology tends to get cheaper with competition, he said.

"It's much more secure and much more reliable than it used to be," Khan said.

He said his company, which includes a full-time engineer as well as a part-time one, is growing and looking for employees.

A busy man, Khan also runs a healthcare technology business, called Alpha-HER Solutions.

"Everyone has different priorities," he said. "I do have time to take care of my patients and my business, and to play golf. And, take care of my family -- three kids and a wife."

For more information, visit Vibe's website, email info@vibevoip.com or call 540 277-0007.

Contact staff writer Sally Voth at 540-465-5137 ext. 164, or svoth@nvdaily.com

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