Strasburg offers new problem-reporting service

A new service lets people in Strasburg use smartphones or the Internet to report problems such as potholes or broken street lights.

Strasburg rolled out YourGov, a free service, on Friday. Public Works Director and acting Town Manager Jay McKinley described YourGov as an application that allows people to report non-emergency problems and service requests.

A user can submit a report on a pothole, vandalism, street-light outage or other problem via the smartphone application or using the YourGov website. The person reporting the problem can take a photograph with a smartphone and send the image with the request along with location and details. YourGov automatically delivers reported problems to the Department of Public Works for their review and then routing to the appropriate agency for handling.

Reporting a problem through YourGov reduces the risk that the request gets lost, McKinley said.

“Sometimes those things go missing, so with this we have a solid record so we can track those service requests and make sure they don’t fall through the cracks,” McKinley said.

The department performed internal tests for several months before making it available to the public. The department also can set up the system to send alerts to other town offices. For instance, a report of graffiti or vandalism can be sent to both someone in Public Works and to the Police Department.

“We’re really looking forward to using it,” McKinley said. “I think it’ll really help streamline [the process] and make sure we don’t miss any service requests that we get.”

Strasburg also adopted Cartegraph, an operations management system that works in tandem with YourGov.

Visit the YourGOV web-based request portal at yourgov.cartegraph.com. Apple iPhone users can download the free YourGOV application in the iTunes App Store. Users of Android enabled smartphones can download YourGOV in the Google Play store.

Contact staff writer Alex Bridges at 540-465-5137 ext. 125, or abridges@nvdaily.com