The Shenandoah Valley Electric Cooperative wants its customers to know the co-op is aware of bills arriving late by mail.
SVEC spokesperson Preston Knight said the issues were due to problems with the U.S. Postal Service, likely due to timing with the holiday season.
About half of 86,000 bills that have been printed have been delayed for delivery in some capacity, Knight said the company has estimated. The co-op serves about 98,000 meters in several counties, including Shenandoah and Warren.
Call volume has increased by as much as an estimated 30% on a given day, for what could be several reasons, but inquiries about bills is certainly a factor, Knight said.
SVEC is not disconnecting residential customers at this time because of a moratorium placed on utility service cutoffs as part of a response to the COVID-19 pandemic.
Per recent General Assembly action, nonresidential members are no longer covered by the disconnection moratorium starting Jan. 20, Knight said. These members should contact the cooperative for more information on payment arrangements
Customers are asked to pay what they can when they can, until operations return to normal, Knight said.
Multiple ways to view account information include enrolling in a program that automatically deducts a bill amount from a member’s bank account, downloading the MySVEC App, setting up an account online at svec-online.coop and calling 1-800-234-7832.
Updates will be provided on the company’s website and social media channels.