Note to readers: This is one in a series of question and answer articles about local candidates running for office. The unedited responses are below.

Richard Walker, District 3 representative on the Shenandoah County Board of Supervisors, is challenging incumbent Shenandoah County Treasurer Cindy George. Walker announced earlier this year he would not seek a second term on the board

What improvements would you make to the office?

1. Create contact database including taxpayer email addresses and telephone numbers.

2. Make personal contact for serious delinquencies and prior to implementing legal action with specifics about what and when legal action would be taken.

3. Allow payment plans either prior to tax due date(s) or, with assessed penalties & interest to clear delinquencies prior to the next billing cycle.

4. Use automatic payments (upon taxpayer enrollment) through ACH or credit cards, (with email confirmations)

5. Create electronic billing (upon taxpayer enrollment) as permitted under Virginia Code & use electronic notification of delinquencies.

6. Create policy to carry forward immaterial amounts of penalties or interest to the next billing cycle.

What should the county and state do to help the office improve?

None, at this time

Why do feel you should serve as treasurer?

Communication and customer service.

Communication is the key to enabling taxpayers to meet their obligations!

If the meals tax is passed, I would hold instructional seminars for store owners to show them what items are and are not taxed and how to account for the different categories ("customer service")

A higher level of communication (see Seb Romano's comments in the May 2nd BOS meeting) would reflect such a customer service approach to the office.

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